FAQs

How does it work?

Browse and search for the right make and model of your phone.

Confirm, register sale and enter your personal details.

Use the address that we provide and send your phone to us.

Fast payment to your bank or via cheque, within 24 hours of receiving the phone.

In store! Just walk in and get paid instantly.

How do I send my phone to you?

Simply use the address we provide to send your phone(s) to us. Unfortunately, we do not accept responsibility for non-delivery of phones. We recommend that you send any high value units via registered post to ensure successful delivery.

What do I need to send with the handset?

We just need functioning handsets with their battery, if you have the other accessories such as chargers, manuals, hands free sets etc., please do send them along with your phones as everything can be re-used / recycled.

How and when do I get paid?

We will send you a cheque or pay the money directly into you bank account via Bacs within 24 hours once we have received and checked your phone. It is that quick and simple.

What if my phone is not on your price list?

Our website contains more than 500 different models from different manufacturers, however if you still could not find yours, please email us or give us a call for more information.

What if the phone is barred or stolen?

We do not accept barred or stolen phones. Phones received will be checked via CheckMEND, a crime protection database, to ensure that they are not barred or registered stolen.