CALL NOW 0121 444 3338
Privacy Policy
PRIVACY POLICY
Introduction
Cash4mobiles Ltd. respects your privacy and is committed to protecting your
personal data. This privacy notice will inform you as to how we look after your
personal data and tell you about your privacy rights and how the law protects you. It
applies to information we collect in relation to:
Users of our website;
People who use our services;
Employees or representatives of organisations who use our services or supply us
with goods or services;
People who contact us via any medium (e.g through our website, by post, email,
telephone or social media).
It is important that you read this notice, together with any other privacy notice we
may provide on specific occasions when we are collecting or processing personal
information about you, so that you are aware of how and why we are using such
information. This privacy notice supplements the other notices and is not intended to
override them.
This privacy notice is provided in a layered format so you can click through to the
specific areas set out below. Please also use the Glossary to understand the
meaning of some of the terms used in this privacy notice.
1. IMPORTANT INFORMATION
AND WHO WE ARE
Controller and contact information
Cash4mobiles Ltd. is the controller and responsible for your personal data
(collectively referred to as “Cash4mobiles”, “we”, “us” or “our” in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing
questions in relation to this privacy notice. If you have any questions about this
privacy notice, including any requests to exercise your legal rights, please contact
the data privacy manager using the details set out below:
Email address: info@cash4mobiles.co.uk
Postal address: FAO: Amir Dedic, Cash4mobiles Ltd., 2a Silver Street, Kings Heath,
Birmingham B14 7QU.
Telephone number: +44 (0)121 4443338
Complaints
You have the right to make a complaint at any time to the Information
Commissioner’s Office (ICO), the UK supervisory authority for data protection issues
(www.ico.org.uk). We would, however, appreciate the chance to deal with your
concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to
inform us of changes
We reserve the right to update this privacy notice at any time.
It is important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes during your relationship with
us.
Third-party links
Our website may include links to third-party websites, plug-ins and applications.
Clicking on those links or enabling those connections may allow third parties to
collect or share data about you. We do not control these third-party websites and are
not responsible for their privacy statements. When you leave our website, we
encourage you to read the privacy notice of every website you visit.
2. THE DATA WE COLLECT
ABOUT YOU
Personal data, or personal information, means any information about an individual
from which that person can be identified. It does not include data where the identity
has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you
which we have grouped together follows:
Identity Data includes [first name, maiden name, last name, username or similar
identifier, marital status, title, company name, date of birth and gender].
Contact Data includes [billing address, delivery address, email address and
telephone numbers].
Financial Data includes [bank account and payment card details].
Transaction Data includes [details about payments to and from you and other
details of products and services (such as serial number and IMEI you have
purchased from us, or sold to us].
Technical Data includes [internet protocol (IP) address, your login data, browser
type and version, time zone setting and location, browser plug-in types and
versions, operating system and platform and other technology on the devices you
use to access this website].
Profile Data includes [your username and password, purchases or orders made by
you, your interests, preferences, feedback and survey responses].
Usage Data includes [information about how you use our website, products and
services].
Marketing and Communications Data includes [your preferences in receiving
marketing from us and our third parties and your communication preferences].
Unknown Data includes data on devices received for erasure and destruction
services, where we do not access or record the data and simply erasure/destroy
in accordance with the service agreement
We also collect, use and share Aggregated Data such as statistical or demographic
data for any purpose. Aggregated Data may be derived from your personal data but
is not considered personal data in law as this data does not directly or indirectly
reveal your identity. For example, we may aggregate your Usage Data to calculate the
percentage of users accessing a specific website feature. However, if we combine or
connect Aggregated Data with your personal data so that it can directly or indirectly
identify you, we treat the combined data as personal data which will be used in
accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes
details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual
orientation, political opinions, trade union membership, information about your
health and genetic and biometric data). Nor do we collect any information about
criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we
have with you and you fail to provide that data when requested, we may not be able
to perform the contract we have or are trying to enter into with you (for example, to
provide you with goods or services). In this case, we may have to cancel a product or
service you have with us but we will notify you if this is the case at the time.
3. HOW IS YOUR PERSONAL
DATA COLLECTED?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by
filling in forms or by corresponding with us by post, phone, email or otherwise.
This includes personal data you provide when you
apply for our products or services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us some feedback.
Automated technologies or interactions. As you interact with our website, we
may automatically collect Technical Data about your equipment, browsing actions
and patterns. We collect this personal data by using cookies and other similar
technologies. We may also receive Technical Data about you if you visit other
websites employing our cookies.
o Please see our Cookie Policy for further details.
Third parties or publicly available sources. We may receive personal data about
you from various third parties and public sources as set out below:
Technical Data from the following parties:
1. analytics providers such as Google based outside the EU;
2. search information providers Linked In based inside the EU.
Identity and Contact Data from publicly availably sources such as Companies
House and the Electoral Register based inside the EU.
4. HOW WE USE YOUR
PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we
will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered
into with you.
Where it is necessary for our legitimate interests (or those of a third party), by
which we mean in the interest of our business in conducting and managing our
business to enable us to give you the best service/product and the best and most
secure experience. We make sure we consider and balance any potential impact
on you (both positive and negative) and your rights before we process your
personal data for our legitimate interests. We do not use your personal data for
activities where our interests are overridden by the impact on you (unless we have
your consent or are otherwise required or permitted to by law). You can obtain
further information about how we assess our legitimate interests against any
potential impact on you in respect of specific activities by contacting us.
Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal
data other than in relation to sending third party direct marketing communications to
you via email or text message. You have the right to withdraw consent to marketing
at any time by:
making use of the “unsubscribe” link in emails and/or
contacting us via any of the methods referred to in paragraph 1 above.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use
your personal data, and which of the legal bases we rely on to do so. We have also
identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground
depending on the specific purpose for which we are using your data. Please contact
us if you need details about the specific legal ground we are relying on to process
your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of
legitimate interest
To provide a mobile phone and device
reuse and trade-in service.
(a) Identify
(b) Contact
(c) Financial
(d) Transaction
(e) Profile
(f) Usage
(g) Technical
(h) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to provide
services to client)
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order
including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover
debts due to us)
Communications
To manage our relationship with you or
your organisation which will include:
(a) Notifying you about changes to our
terms or privacy policy
(b) Asking you to leave a review or take a
survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary to comply legitimate with a legal
obligation
(c) Necessary for our interests (to keep our records
updated and to study how customers use our
products/services)
To enable you to partake in a prize draw,
competition or complete a survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study
how customers use our products/services, to
develop them and grow our business)
To administer and protect our business
and this website (including
troubleshooting, data analysis, testing,
system maintenance, support, reporting
and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(a) Necessary for our legitimate interests (for
running our business, provision of administration
and IT services, network security, to prevent fraud
and in the context of a business reorganisation or
group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and
advertisements to you and measure or
understand the effectiveness of the
advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
Communications
(f) Technical
Necessary for our legitimate interests (to study how
customers use our products/services, to develop
them, to grow our business and to inform our
marketing strategy)
To use data analytics to improve our
website, products/services, marketing,
customer relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define
types of customers for our products and services, to
keep our website updated and relevant, to develop
our business and to inform our marketing strategy)
To make suggestions and
recommendations to you about goods or
services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop
our products/services and grow our business)
Marketing
We strive to provide you with choices regarding certain personal data uses,
particularly around marketing and advertising. Please see Opting Out below.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view
on what we think you may want or need, or what may be of interest to you. This is
how we decide which products, services and offers may be relevant for you (we call
this marketing).
You will receive marketing communications from us if you have requested
information from us or purchased services from us and, in each case, you have not
opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any
company outside the Cash4mobiles Ltd. for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time
by following the opt-out links on any marketing message or emails sent to you at any
time.
Where you opt out of receiving these marketing messages, this will not apply to
personal data provided to us as a result of a service purchase, product/service
experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when
websites set or access cookies. If you disable or refuse cookies, please note that
some parts of this website may become inaccessible or not function properly. For
more information about the cookies we use, please see our Cookie Policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless
we reasonably consider that we need to use it for another reason and that reason is
compatible with the original purpose. If you wish to get an explanation as to how the
processing for the new purpose is compatible with the original purpose, please
Contact Us.
If we need to use your personal data for an unrelated purpose, we will notify you and
we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or
consent, in compliance with the above rules, where this is required or permitted by
law.
5. DISCLOSURES OF YOUR
PERSONAL DATA
We may have to share your personal data with the parties set out below for the
purposes set out in the table in paragraph 4 above.
Service providers acting as processors based in England and Wales who provide
IT and system administration services, Logistics Services and downstream
processing.
Professional advisers acting as processors or joint controllers including lawyers,
bankers, auditors and insurers based England and Wales who provide
consultancy, banking, legal, insurance and accounting services, including the
following:
1. Legal
2. Accounting Services
3. HR advice
4. Insurance
HM Revenue & Customs, regulators and other authorities acting as processors or
joint controllers based in the United Kingdom who require reporting of processing
activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our
business or our assets. Alternatively, we may seek to acquire other businesses or
merge with them. If a change happens to our business, then the new owners may
use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat
it in accordance with the law. We do not allow our third-party service providers to use
your personal data for their own purposes and only permit them to process your
personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA).
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data
from being accidentally lost, used or accessed in an unauthorised way, altered or
disclosed. In addition, we limit access to your personal data to those employees,
agents, contractors and other third parties who have a business need to know. They
will only process your personal data on our instructions and they are subject to a
duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach
and will notify you and any applicable regulator of a breach where we are legally
required to do so.
8. DATA RETENTION
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes
we collected it for, including for the purposes of satisfying any legal, accounting, or
reporting requirements.
To determine the appropriate retention period for personal data, we consider the
amount, nature, and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we
process your personal data and whether we can achieve those purposes through
other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact,
Identity, Financial and Transaction Data) for six years after they cease being
customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request
erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no
longer be associated with you) for research or statistical purposes in which case we
may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation
to your personal data. Please click on the links below to find out more about these
rights:
You have the right to:
Request access to your personal data (commonly known as a “data subject
access request”). This enables you to receive a copy of the personal data we hold
about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you
to have any incomplete or inaccurate data we hold about you corrected, though
we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or
remove personal data where there is no good reason for us continuing to process
it. You also have the right to ask us to delete or remove your personal data where
you have successfully exercised your right to object to processing (see below),
where we may have processed your information unlawfully or where we are
required to erase your personal data to comply with local law. Note, however, that
we may not always be able to comply with your request of erasure for specific
legal reasons which will be notified to you, if applicable, at the time of your
request.
Object to processing of your personal data where we are relying on a legitimate
interest (or those of a third party) and there is something about your particular
situation which makes you want to object to processing on this ground as you
feel it impacts on your fundamental rights and freedoms. You also have the right
to object where we are processing your personal data for direct marketing
purposes. In some cases, we may demonstrate that we have compelling
legitimate grounds to process your information which override your rights and
freedoms.
Request restriction of processing of your personal data. This enables you to ask
us to suspend the processing of your personal data in the following scenarios: (a)
if you want us to establish the data’s accuracy; (b) where our use of the data is
unlawful but you do not want us to erase it; (c) where you need us to hold the data
even if we no longer require it as you need it to establish, exercise or defend legal
claims; or (d) you have objected to our use of your data but we need to verify
whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will
provide to you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format. Note that this right only
applies to automated information which you initially provided consent for us to
use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your
personal data. However, this will not affect the lawfulness of any processing
carried out before you withdraw your consent. If you withdraw your consent, we
may not be able to provide certain products or services to you. We will advise you
if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please Contact Us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the
other rights). However, we may charge a reasonable fee if your request is clearly
unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your
request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your
identity and ensure your right to access your personal data (or to exercise any of
your other rights). This is a security measure to ensure that personal data is not
disclosed to any person who has no right to receive it. We may also contact you to
ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may
take us longer than a month if your request is particularly complex or you have made
a number of requests. In this case, we will notify you and keep you updated.PRIVACY POLICY
Introduction
Cash4mobiles Ltd. respects your privacy and is committed to protecting your
personal data. This privacy notice will inform you as to how we look after your
personal data and tell you about your privacy rights and how the law protects you. It
applies to information we collect in relation to:
Users of our website;
People who use our services;
Employees or representatives of organisations who use our services or supply us
with goods or services;
People who contact us via any medium (e.g through our website, by post, email,
telephone or social media).
It is important that you read this notice, together with any other privacy notice we
may provide on specific occasions when we are collecting or processing personal
information about you, so that you are aware of how and why we are using such
information. This privacy notice supplements the other notices and is not intended to
override them.
This privacy notice is provided in a layered format so you can click through to the
specific areas set out below. Please also use the Glossary to understand the
meaning of some of the terms used in this privacy notice.
1. IMPORTANT INFORMATION
AND WHO WE ARE
Controller and contact information
Cash4mobiles Ltd. is the controller and responsible for your personal data
(collectively referred to as “Cash4mobiles”, “we”, “us” or “our” in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing
questions in relation to this privacy notice. If you have any questions about this
privacy notice, including any requests to exercise your legal rights, please contact
the data privacy manager using the details set out below:
Email address: info@cash4mobiles.co.uk
Postal address: FAO: Amir Dedic, Cash4mobiles Ltd., 2a Silver Street, Kings Heath,
Birmingham B14 7QU.
Telephone number: +44 (0)121 4443338
Complaints
You have the right to make a complaint at any time to the Information
Commissioner’s Office (ICO), the UK supervisory authority for data protection issues
(www.ico.org.uk). We would, however, appreciate the chance to deal with your
concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to
inform us of changes
We reserve the right to update this privacy notice at any time.
It is important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes during your relationship with
us.
Third-party links
Our website may include links to third-party websites, plug-ins and applications.
Clicking on those links or enabling those connections may allow third parties to
collect or share data about you. We do not control these third-party websites and are
not responsible for their privacy statements. When you leave our website, we
encourage you to read the privacy notice of every website you visit.
2. THE DATA WE COLLECT
ABOUT YOU
Personal data, or personal information, means any information about an individual
from which that person can be identified. It does not include data where the identity
has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you
which we have grouped together follows:
Identity Data includes [first name, maiden name, last name, username or similar
identifier, marital status, title, company name, date of birth and gender].
Contact Data includes [billing address, delivery address, email address and
telephone numbers].
Financial Data includes [bank account and payment card details].
Transaction Data includes [details about payments to and from you and other
details of products and services (such as serial number and IMEI you have
purchased from us, or sold to us].
Technical Data includes [internet protocol (IP) address, your login data, browser
type and version, time zone setting and location, browser plug-in types and
versions, operating system and platform and other technology on the devices you
use to access this website].
Profile Data includes [your username and password, purchases or orders made by
you, your interests, preferences, feedback and survey responses].
Usage Data includes [information about how you use our website, products and
services].
Marketing and Communications Data includes [your preferences in receiving
marketing from us and our third parties and your communication preferences].
Unknown Data includes data on devices received for erasure and destruction
services, where we do not access or record the data and simply erasure/destroy
in accordance with the service agreement
We also collect, use and share Aggregated Data such as statistical or demographic
data for any purpose. Aggregated Data may be derived from your personal data but
is not considered personal data in law as this data does not directly or indirectly
reveal your identity. For example, we may aggregate your Usage Data to calculate the
percentage of users accessing a specific website feature. However, if we combine or
connect Aggregated Data with your personal data so that it can directly or indirectly
identify you, we treat the combined data as personal data which will be used in
accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes
details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual
orientation, political opinions, trade union membership, information about your
health and genetic and biometric data). Nor do we collect any information about
criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we
have with you and you fail to provide that data when requested, we may not be able
to perform the contract we have or are trying to enter into with you (for example, to
provide you with goods or services). In this case, we may have to cancel a product or
service you have with us but we will notify you if this is the case at the time.
3. HOW IS YOUR PERSONAL
DATA COLLECTED?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by
filling in forms or by corresponding with us by post, phone, email or otherwise.
This includes personal data you provide when you
apply for our products or services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us some feedback.
Automated technologies or interactions. As you interact with our website, we
may automatically collect Technical Data about your equipment, browsing actions
and patterns. We collect this personal data by using cookies and other similar
technologies. We may also receive Technical Data about you if you visit other
websites employing our cookies.
o Please see our Cookie Policy for further details.
Third parties or publicly available sources. We may receive personal data about
you from various third parties and public sources as set out below:
Technical Data from the following parties:
1. analytics providers such as Google based outside the EU;
2. search information providers Linked In based inside the EU.
Identity and Contact Data from publicly availably sources such as Companies
House and the Electoral Register based inside the EU.
4. HOW WE USE YOUR
PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we
will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered
into with you.
Where it is necessary for our legitimate interests (or those of a third party), by
which we mean in the interest of our business in conducting and managing our
business to enable us to give you the best service/product and the best and most
secure experience. We make sure we consider and balance any potential impact
on you (both positive and negative) and your rights before we process your
personal data for our legitimate interests. We do not use your personal data for
activities where our interests are overridden by the impact on you (unless we have
your consent or are otherwise required or permitted to by law). You can obtain
further information about how we assess our legitimate interests against any
potential impact on you in respect of specific activities by contacting us.
Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal
data other than in relation to sending third party direct marketing communications to
you via email or text message. You have the right to withdraw consent to marketing
at any time by:
making use of the “unsubscribe” link in emails and/or
contacting us via any of the methods referred to in paragraph 1 above.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use
your personal data, and which of the legal bases we rely on to do so. We have also
identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground
depending on the specific purpose for which we are using your data. Please contact
us if you need details about the specific legal ground we are relying on to process
your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of
legitimate interest
To provide a mobile phone and device
reuse and trade-in service.
(a) Identify
(b) Contact
(c) Financial
(d) Transaction
(e) Profile
(f) Usage
(g) Technical
(h) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to provide
services to client)
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order
including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover
debts due to us)
Communications
To manage our relationship with you or
your organisation which will include:
(a) Notifying you about changes to our
terms or privacy policy
(b) Asking you to leave a review or take a
survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary to comply legitimate with a legal
obligation
(c) Necessary for our interests (to keep our records
updated and to study how customers use our
products/services)
To enable you to partake in a prize draw,
competition or complete a survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study
how customers use our products/services, to
develop them and grow our business)
To administer and protect our business
and this website (including
troubleshooting, data analysis, testing,
system maintenance, support, reporting
and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(a) Necessary for our legitimate interests (for
running our business, provision of administration
and IT services, network security, to prevent fraud
and in the context of a business reorganisation or
group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and
advertisements to you and measure or
understand the effectiveness of the
advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
Communications
(f) Technical
Necessary for our legitimate interests (to study how
customers use our products/services, to develop
them, to grow our business and to inform our
marketing strategy)
To use data analytics to improve our
website, products/services, marketing,
customer relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define
types of customers for our products and services, to
keep our website updated and relevant, to develop
our business and to inform our marketing strategy)
To make suggestions and
recommendations to you about goods or
services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop
our products/services and grow our business)
Marketing
We strive to provide you with choices regarding certain personal data uses,
particularly around marketing and advertising. Please see Opting Out below.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view
on what we think you may want or need, or what may be of interest to you. This is
how we decide which products, services and offers may be relevant for you (we call
this marketing).
You will receive marketing communications from us if you have requested
information from us or purchased services from us and, in each case, you have not
opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any
company outside the Cash4mobiles Ltd. for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time
by following the opt-out links on any marketing message or emails sent to you at any
time.
Where you opt out of receiving these marketing messages, this will not apply to
personal data provided to us as a result of a service purchase, product/service
experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when
websites set or access cookies. If you disable or refuse cookies, please note that
some parts of this website may become inaccessible or not function properly. For
more information about the cookies we use, please see our Cookie Policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless
we reasonably consider that we need to use it for another reason and that reason is
compatible with the original purpose. If you wish to get an explanation as to how the
processing for the new purpose is compatible with the original purpose, please
Contact Us.
If we need to use your personal data for an unrelated purpose, we will notify you and
we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or
consent, in compliance with the above rules, where this is required or permitted by
law.
5. DISCLOSURES OF YOUR
PERSONAL DATA
We may have to share your personal data with the parties set out below for the
purposes set out in the table in paragraph 4 above.
Service providers acting as processors based in England and Wales who provide
IT and system administration services, Logistics Services and downstream
processing.
Professional advisers acting as processors or joint controllers including lawyers,
bankers, auditors and insurers based England and Wales who provide
consultancy, banking, legal, insurance and accounting services, including the
following:
1. Legal
2. Accounting Services
3. HR advice
4. Insurance
HM Revenue & Customs, regulators and other authorities acting as processors or
joint controllers based in the United Kingdom who require reporting of processing
activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our
business or our assets. Alternatively, we may seek to acquire other businesses or
merge with them. If a change happens to our business, then the new owners may
use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat
it in accordance with the law. We do not allow our third-party service providers to use
your personal data for their own purposes and only permit them to process your
personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA).
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data
from being accidentally lost, used or accessed in an unauthorised way, altered or
disclosed. In addition, we limit access to your personal data to those employees,
agents, contractors and other third parties who have a business need to know. They
will only process your personal data on our instructions and they are subject to a
duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach
and will notify you and any applicable regulator of a breach where we are legally
required to do so.
8. DATA RETENTION
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes
we collected it for, including for the purposes of satisfying any legal, accounting, or
reporting requirements.
To determine the appropriate retention period for personal data, we consider the
amount, nature, and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we
process your personal data and whether we can achieve those purposes through
other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact,
Identity, Financial and Transaction Data) for six years after they cease being
customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request
erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no
longer be associated with you) for research or statistical purposes in which case we
may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation
to your personal data. Please click on the links below to find out more about these
rights:
You have the right to:
Request access to your personal data (commonly known as a “data subject
access request”). This enables you to receive a copy of the personal data we hold
about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you
to have any incomplete or inaccurate data we hold about you corrected, though
we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or
remove personal data where there is no good reason for us continuing to process
it. You also have the right to ask us to delete or remove your personal data where
you have successfully exercised your right to object to processing (see below),
where we may have processed your information unlawfully or where we are
required to erase your personal data to comply with local law. Note, however, that
we may not always be able to comply with your request of erasure for specific
legal reasons which will be notified to you, if applicable, at the time of your
request.
Object to processing of your personal data where we are relying on a legitimate
interest (or those of a third party) and there is something about your particular
situation which makes you want to object to processing on this ground as you
feel it impacts on your fundamental rights and freedoms. You also have the right
to object where we are processing your personal data for direct marketing
purposes. In some cases, we may demonstrate that we have compelling
legitimate grounds to process your information which override your rights and
freedoms.
Request restriction of processing of your personal data. This enables you to ask
us to suspend the processing of your personal data in the following scenarios: (a)
if you want us to establish the data’s accuracy; (b) where our use of the data is
unlawful but you do not want us to erase it; (c) where you need us to hold the data
even if we no longer require it as you need it to establish, exercise or defend legal
claims; or (d) you have objected to our use of your data but we need to verify
whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will
provide to you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format. Note that this right only
applies to automated information which you initially provided consent for us to
use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your
personal data. However, this will not affect the lawfulness of any processing
carried out before you withdraw your consent. If you withdraw your consent, we
may not be able to provide certain products or services to you. We will advise you
if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please Contact Us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the
other rights). However, we may charge a reasonable fee if your request is clearly
unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your
request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your
identity and ensure your right to access your personal data (or to exercise any of
your other rights). This is a security measure to ensure that personal data is not
disclosed to any person who has no right to receive it. We may also contact you to
ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may
take us longer than a month if your request is particularly complex or you have made
a number of requests. In this case, we will notify you and keep you updated.